Return Policy

Dear customer, if you have any problems with the product quality within 7 days of receiving the goods, please contact us by sending an email first, we will reply you within 24 hours, and provide you with free return service! If you are not satisfied with the product, we also accept returns, but non-quality problems require you to bear the shipping cost!

 

These Return Poicy are effective from May 01, 2020

However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. 

Please see below for more information on our return policy

SPECIAL COVID-19 RETURN NOTICE (May 1, 2020)

Due to current limitations at our Distribution Center, we are not able to accept return packages at this time. We apologize for the inconvenience. 

PLEASE DO NOT USE ANY MAILING LABEL YOU MAY HAVE RECEIVED RECENTLY AS WE CANNOT ENSURE THAT THE PACKAGE WILL BE SAFELY DELIVERED AND RETURNED TO US.

If you would like to request a return label for a purchase made while this Special COVID-19 Return Notice is in effect, or if you have any questions, please email us at at support@Aaayyyaaaa.com.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, at least seven (7) days from the receipt of your item to process your return or exchange.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@Aaayyyaaaa.com.

EXCHANGES

 We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  support@Aaayyyaaaa.com  and send your item to our address.

GIFTS

 If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number or e-mail address below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

• support@Aaayyyaaaa.com

 

We love to hear from you,our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.
Our customer care team is here to help you! The customer care team can be reached at support@Aaayyyaaaa.com
We strive to answer your questions within 24 hours.

Customer service Chat Hours:
Always Open
Now available in English.

Please kindly note: During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.

 

We'd love to hear from you - please use the form to send us your message or ideas. Or simply pop in for a cup of fresh tea and a cookie:

Email: support@Aaayyyaaaa.com